Thank you for trusting Coffee Gear Pros for your coffee gear needs. While we strive to offer the best products and service, our offering is limited by what our suppliers allow.
Returns
Please be advised that due to our supplier policies, we are unable to accept returns on our products. All sales are final. We apologize for any inconvenience this may cause.
In our commitment to bringing you the best value, we strive to offer prices that reflect the lowest allowed by our suppliers. We understand the importance of customer satisfaction and provide accurate product descriptions and images to assist you in making informed decisions. Should you have any questions or concerns about a product before making a purchase, please don't hesitate to contact our customer support team for assistance.
Thank you for your understanding and continued support.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to orders@coffeegearpros.com the day of delivery. We will work with you to identify the best path forward for you that is allowed by our suppliers - whether that is repair, exchange, or return.
Remember to keep all the original packaging for any items that need to be returned. All damage claims need to be authorized by our customer service department prior to being processed.
Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately.
Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped are considered final.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@coffeegearpros.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for sale items, pre-owned / used items, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
Last updated: March 17, 2024